Our Services are based on our
Supported living schemes
We provide self-contained rooms in a four bed shared accommodation where clients are free to personalize the rooms to individual homely tastes. We provide tenancy for up to 2 years, after which the supported clients move on to a more independent accommodation if possible. This is normally a council house or privately rented accommodation. Our future plan is to provide studio flats where clients will have longer tenancy.
Foster independent living skills, including tenancy setup and finance management. Promote personal hygiene, health, and wellbeing monitoring. Assist with daily tasks, meal prep, shopping, and appointment planning. Develop social skills, manage behavior, and encourage peer support. Guide therapeutic interventions, advocacy, and agency liaison. Facilitate training, work, and recreational opportunities, including trips and holidays.
We provide motivational and emotional support as well as resources and tools so that clients are supported to learn, regain or maximize independent living skills like cooking, shopping, cleaning, house chores, budget and finance management, self-care and socialization.
Tender Heart supported housing provides high skilled level of support to service users between ages 18-65 in quiet and safe residential areas in Newham.
Our Services
Education & Training
We support clients to identify their educational and training needs.
This will not only help them regain their confidence and self-worth, it will also minimize stigma and facilitate social inclusion.
Managing Finances
We also support clients with completing application forms and sourcing funding when required. We also help them manage their regular bills and debt if applicable.
Employment
We work with job centres and employment assessment agencies to support clients in writing cv’s gaining interview techniques and making informed decisions when considering employment.
Lifestyle support
Shopping:
support to clients with personalised shopping, product research, planning, navigating, store recommendations, purchases and returns of purchased items.
Cleaning:
providing guidance and practical assistance to help them establish good cleaning habits and maintain a clean and organised living space.
Skills for Independence
Support them to gain independent living skills that will enhance their self-dignity and respect.
Customised support enabling our clients have Choice and Control
Appointments:
We offer practical support with appointment scheduling and cancellation support.
Companionship:
We encourage clients to engage with the society
Rehabilitation
We work closely with all stakeholders and referral routes such as Rehabilitation and Recovery team, community Mental Health Teams, Early intervention in psychosis Team, Assertive Outreach Team, Rehabilitation Departments such as Alcohol and Drug Unit or Substance Misuse Team and Day Center.
Our Undepinning Service is...
Mental Health Support
Inclusivity means a lot to us. That is why we are committed to improve the outcomes of our service users by building trusting relationships in a peaceful and positive way within a therapeutic approach. Our in-house qualified staff work in collaboration with other healthcare providers (GP, Care coordinators, Social workers, Psychiatrist, and so on). We also work with the Forensic & Complex Mental Health Teams (Assertive and Forensic Outreach Service, Mental Health Recovery Team, Mental Health Complex Care Team)to provide comprehensive Mental Health Support(Counselling, Keyworking sessions, Care Programme approach meetings and report, Medical Review, and so on) for our Service Users
Testimonials
What Our Clients Say
About Tender Heart Services
Our goal each day is to ensure that our residents needs are not only met but exceeded. To make that happen we are committed.
Elsie Chambers
Instructor
Our goal each day is to ensure that our residents needs are not only met but exceeded. To make that happen we are committed.
Alvin Barber
Instructor Our goal each day is to ensure that our residents needs are not only met but exceeded. To make that happen we are committed.
Craig Kelly
Instructor Our goal each day is to ensure that our residents needs are not only met but exceeded. To make that happen we are committed.
Jayden Baldwin
InstructorMake a Referral Today!
Fill the referral form with details of the prospective service user and we will be in touch to arrange a chat and a visit.
Make a referral