01. Our Mission
to bridge the gap of a smooth transition from dependence to independence
We aim to work in accordance with the Health & Social Care Act 2014 and our quality is ISO 9001:2015 certified. We have an established professional track record since 2005 in supporting service users with high, medium, and low-level mental health needs. Hence, our clients maintain as much as possible, long periods of stable mental state, preventing frequent hospital admissions.
- Person-centered approach.
- Embracing diversity.
- Compliance with legislation.
- Effective use of resources.
18Years Experience
02. Our Core Service Principles
Our Care and Support services are tailored and adapted to meet the individual needs and choices of each service user.
Person Centred Approach
We strive to provide excellent service for service users, from diverse ethnic and cultural backgrounds, using the person-centered approach until our desired outcome of improved quality of health, wellbeing, and independence is achieved.
Collaboration and Partnership
We work in collaboration and partnership with service user families, service user support system, and other providers of health and wellbeing services to ensure that we continue to deliver bespoke service to our service users.
Improving Quality of life
The purpose of Tender Heart Support Services is to offer opportunities for improving and sustaining the quality of life of people who require additional support to maintain and promote their independence in the community.
14
Years experience
238
Service Users
6
Locations
27
Support Workers
Our service is run by highly experienced members of staff who are professionally qualified in the provision of Support and Care services.
STAFF COMPETENCE
Our service is run by highly experienced members of staff who are professionally qualified in the provision of Support and Care services. Amongst our members of staff are Registered Care Managers, Registered Nurses, Registered Mental Nurses, Counselors, Key Support Workers, Support Workers, and so on who are well trained to ensure they have the skills to support service users with varying needs including mental health needs. Our staffs are qualified in the following areas:
- Certificate in Health and Social care level 5
- BSc in Health Promotion and Health Service Management
- Counseling
- Cognitive behavioral management
- Administration of medication
- Food Hygiene
- First Aid
- Reporting and Recording
- Health and Safety in the workplace
- Support planning
- Health Action Planning and Health Promotion
- Person-Centered Approaches & Planning
- Safeguarding level 1 & 2
- Mental Capacity Act
- Staff Supervision
- Rota Planning
- Deprivation of Liberty
- Management skills
Make a Referral Today
If you would like to use our services, simply click on the button below to send us details and we will be in touch shortly.
Make a ReferralOrganisations we have worked with
